- Definitions
- Object of the contract
- How to stipulate the contract
- Conclusion and effectiveness of the contract
- Product Information
- Methods of payment and refund
- Delivery times and methods
- Prices
- Product Availability
- Limitation of Liability
- Liability for defects, proof of damage and compensable damages: the obligations of the Supplier
- Guarantees and methods of assistance
- Obblighi dell'Acquirente
- Right of withdrawal
- a) In case of exercise of the right of withdrawal, the Supplier will refund the Buyer the full amount of the returned goods, including shipping costs where applicable, within 14 days from the date on which the notice of withdrawal was received, without prejudice to the Supplier's right to suspend payment of the reimbursement until the actual receipt of the goods. The refund will be made using the same payment method used by the Buyer. In case of bank transfer, the latter will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).
- b) The shipping costs related to the return of the Products are charged to the Buyer.
- c) The shipment, until the certificate of receipt in the Supplier's warehouse, is under the full responsibility of the Buyer.
- d) The Provider is not liable in any way for damage or theft / loss of goods returned by uninsured shipments.
- e) In case of damage to the Product during transport, the Supplier will notify the Buyer of the event (within 5 working days), to allow him to file a complaint against the Courier and obtain any refund. In this case, the Product will be made available to the Buyer for its return at the same time canceling the request for withdrawal.
- f) The right of withdrawal lapses for the Products:
- which cannot be returned for hygienic reasons or related to health protection and which are open after delivery (cosmetic products and creams) as required by art. 59 letter "e" of Legislative Decree 21 of 21/02/2014.
- whose damage is attributable to causes other than its transport.
- Errors and Limitations of Liability
- Causes for Resolution
- Method of archiving the contract
18. Communications and complaints
- Applicable law and competent court
The provider reserves the right to modify the Site, its content and these Conditions General Sales at any time to offer new products or services, or to comply with legal or regulatory provisions. The Purchaser will be subject to the terms of the General Conditions of Sale in force at the time the Product is ordered, unless any changes to these policies and terms are required by applicable law or by the competent authorities (in which case, they will also apply to orders placed previously). If any provision of these General Conditions is deemed invalid, null or for any reason unenforceable, this Condition will in any case not affect the validity and effectiveness of the other provisions.